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Article n°1: Contract - Applicability
The current general conditions of sale (below named GCS) enforce in an exclusive way upon trades between
Notes de Provence
4 sentier Castel
59152 Chéreng
FRANCE
below named "the saler"
and the author of the order
below named "the purchaser" or "customer"
on the web site http://www.notes-de-provence.com for sales of products or services.
Any demand opposite to these GCS will be rejected unless the saler was expressly informed of it by a letter of the purchaser and that the saler had recognized applicability.
The saler can modify the present GCS. These modifications will be published on the web site http://www.notes-de-provence.com.
The purchaser agree with the present GCS without any restriction nor reserve by placing order on the site http://www.notes-de-provence.com. If the user of the web site doesn't accept these GCS, he is requested not to use the site.
The purchaser can simply, freely and constantly consult these GCS by visiting the site and clicking on the link "Conditions of sale".
Article 2: Order and Products
Order consists in purchasing one or several products/services from the internet site http://www.notes-de-provence.com, , by a customer. An order is contracted when the purchaser select the wished products, record the informations of delivery and billing, choose a delivery and a payment method and pay the corresponding amount.
When the purchaser confirms his order by clicking on the button "confirm order", he fully accepts the GCS without reserve. A summary of yhe delivery will be sent to the e-mail address of the customer. This message is worth acceptance of the order and it validates the transaction.
Notes de Provence display on its web site products to be sold. Characteristics of them are shown. However informations could be incomplete or could not meet the purchaser/user requirements. But this one can send a message to contact@notes-de-provence.com to require additional informations on products before proceeding to the purchase. The purchaser is responsible for the choice and the purchase of a product.
The saler is not responsible for damages due to a bad use or conservation of the products.
Notes de Provence can cancel orders from a customer with whom there would be a litigation on the payment of a former order or whom would be risky or fraudulent.
Article 3: Availability
The saler does his best to ensure availability of the products. But they are sold within the limit of stocks.
Any indication on a product availability (quantity available) is provided to the customer at the time of the order. If in spite of the vigilance of the saler, the products are out of stock after the order, the saler will inform the purchaser by mail or e-mail as soon as possible.
Then the customer will be able to ask for the cancellation or the exchange of his order.
Article 4: Price
The prices are indicated in euros. They do not included carriage and treatment costs. The saler can constantly modify the prices. But he must sell products at the displayed prices during the order process.
All prices are indicated in euros with a 2 decimal rounding. They are converted for information in other currencies. It is just an indicative rates. This rate could be different from the one enforced at the time of the invoice.
Notes de Provence can not be responsible for mistakes in the used conversion system, nor for any difference between the estimated total amount of the order and the amount of the invoice. The saler can instantaneously add all new taxes or rate increases.
Article 5: Value-added tax (VAT) and customs
Customs duty:
The taxes of customs or taxes of importation must be paid as soon as the products reach the country of destination. The purchaser must discharge any additional tax. The saler does not have any control on these taxes and can't forecast them. Custom policies strongly vary from one country to another. Notes de Provence invites the purchaser to contact his local custom office for further informations.
Value-added tax (VAT):
All deliveries, to a customer (a man or woman), in one of the 15 European Economic Community countries are subjected to the French VAT of 19.6% or 5.5% with food products. In this case, the saler invoices all inclusive of tax and collects the Value-added tax then transfers it if necessary. In the case of deliveries apart from the EEC, the will invoice goods without any tax and will not collect the VAT. The purchaser must discharge this tax according to the custom policy of the delivered country .
Article 6: Delivery
Notes de Provence will make its better to deliver orders within the shortest time.
The delivery is made to the given address. The purchaser is responsible for giving all necessary informations for the good routing of the parcel. He is responsible from the time the ordered products have been shipped. Delivery periods are given only as an indication and correspond to the average times of conveyor treatment for each country. In case of cheque payments or of transfer payment, the order treatment will start from the payment reception. The deadlines will run from this time.
In case of articles that will be deliverable on different dates, the delivery period is based on the longest period. But the saler can split the deliveries. The treatment and forwarding fees are invoiced once.
All shippings comes from the Nord department of France. The delivery cost is calculated according to weight, destination of the parcel and options subscribed. This cost are only valid during the order process.
If the received products are damaged during the transport, the purchaser will have to indicate it on the delivery receipt of the conveyor, sign it and refuse the parcel. Then, as soon as the saler receive the parcel in his origin packing, he will return new products to the purchaser. The purchaser must announce the delivery issue at least in the two wrought days after the delivery, by addressing an e-mail to http://www.notes-de-provence.com.
If ever the received product don't correspond to the ordered one, or if a product is missing, the purchaser will have to indicate it on the delivery receipt and declare it to the saler at the latest two wrought days after the delivery.
Notes de Provence can't be responsible for cases of absolute necessity (strikes, floods, fire, etc (nonexhaustive list)).
If a parcel is not asked for and returned to Notes de Provence, the customer could receive his parcel again by paying again conditioning and carriage costs.
Article 7: Payment
Payment is immediately exigible to validate the order.
Secured credit card payment :
http://www.notes-de-provence.com benefit from SSL secured payment. All informations are crypted and so transactions are 100% safe. The locked padlock in the bottom of the page and the URL starting by "https" make people sure of it. All provided informations (last name, first name, address, credit card number, etc.) are encoded and do not go all over the web clearly. Nobody is able to read them.
In addition, datas about credit cards aren't recorded by Notes de Provence. The third party, Banque Scalbert Dupont / CIC - P@iement CIC who is a bank runs the transaction. There's really no risk.
Notes de Provence accept following credit cards :
Visa
Eurocard
Mastercard
Check payment :
The purchaser can pay by check. Only checks payable to Notes de Provence in euros will be accepted. Items will not be shipped until we receive payment.
Bank transfert payment :
The purchaser can pay by international bank transfert. Notes de Provence IBAN account number will be given during the checkout procedure. Once the payment is received, parcel will be shipped.
Payment on delivery :
For any delivery in France and in the French Southern Territories, the saler gives the opportunity to pay the orders at the reception of the goods. The purchaser will have to pay additional fees. The saler reserves the right to check the veracity of the order and to cancel it if he has suspicions.
Article 8: Guarantee and defects
The customer benefits from the french legal guarantee on the hidden defects of products. They are guaranteed against any defect, for one month period as from the delivery date. In this case, the saler will have to replace the product found defective by his services.
Products from http://www.notes-de-provence.com must be preserved safe from moisture, from high temperature or intense luminosity. The guarantee will not work if they have not been stored under these conditions.
Article 9: Property
Delivered goods will remain the property of the saler until the purchaser has filled all his obligations and in particular until the integral payment, with interests if necessary. This reserve of property fit the transfer of the risks which are the responsibility of the purchaser from the date of the shippement of the ordered products.
Article 10: After-sales service
Ppurchaser can return products seven days after the delivery. He can ask for an exchange or a refunding, but he must pay the return fees.
Returns need agreement of the saler. If the product will fill the requirements to obtain refunding (complete, packed and in a perfect state of resale products,), it is carried out with a voucher on a forthcoming order. The purchaser will be responsible for carriage costs.
The returned items must be in their original package, accompanied by a copy of the invoice and must be sent to :
Notes de Provence
4 sentier Castel
59152 Chéreng
FRANCE
Damaged, incomplete or dirty items won't be refund.
At the end of this thirty 7 days deadline, the products are considered in conformity with the order and accepted by the purchaser.
Article 11: Personal data protection
All personal datas are given to treat orders.
In conformity with the provisions of the law of January 6, 1978 relating to Data processing, the files and freedoms, the automated treatment of personal data realized and starting from this web site was the declaration object near the National Commission of Data processing and Freedoms (CNIL).
The purchaser has a right of access, of withdrawal and modification of the personal data. To use it, he must write to the following address :
Notes de Provence
4 sentier Castel
59152 Chéreng
FRANCE
The customer can receive proposals or informations about offers from the saler or from his partners, by e-mail, by telephone or by mail. If the purchaser does not wish it, he should writing to the saler to specify it.
By adhering to the GCS, the purchaser has taken into account this policy of personal data protection and authorizes the saler to collect and use these datas.
This web site uses cookies (text files). They do not make it possible to record personal data. Private life of the customer is respected. Cookies are only used to better serve the net surfers, in particular when they are customer or when they are registered to benefit from one of the services of the site.
Article 12: Responsibilities
Presented products are conform with the French legislation. Responsibility of Notes de Provence could not be chargeed in the event of a nonrespect of the country legislation where the products is delivered. It is up to the purchaser to check possibilities of importation or use of the ordered products.
Pictures and texts illustrating products are not contractual. Consequently, Notes de Provence is not responsible for errors in one of these pictures or texts.
Notes de Provence can't be responsible for the inexecution of the contract in the event of unavailability of the product, consequent to flood, fire, all-out or partial strike in particular with the mail and transport services.
Notes de Provence can't be responsible for damages consequent to trading losses, loss of profit, loss of chance or expenses.
Notes de Provence set up some hypertext links towards other sites. It can't be responsible for contents of these sites if they would contravene the legislation.
Notes de Provence can't be responsible for the nature of the products or for the advices. The purchaser/the user acts under his own responsibility.
Article 13: Laws and legislations
The contract is governed by the laws of France and the french courts of Lille shall have the non-exclusive jurisdiction to resolve any disputes arising out of or under it. The language of this contract is English.
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